Job Description
Customer Service: Distribution Center-Understands WMS System, CSR Portals and E-Shipping Portals
POSITION SUMMARY
Create freight claim tickets within transportation management system. Collaborate with internal teams and cross-functional teams on a daily basis. Proficient using Excel, creating spreadsheet, uses Outlook and SharePoint This role will coordinate with the supervisor to ensure efficient process of orders and material releases. The position will initiate, and handle correspondence related to specific customer needs to ensure customer satisfaction.
CORE FUNCTIONS
·Build and maintain strong, long-lasting relationships with assigned customers, understanding their business needs and objectives.
·Serves as the primary point of contact for customer service inquiries, concerns, and requests, providing timely and effective solutions.
·Manage open orders through the fulfillment process including releasing orders, delivery issues.
·Collaborate with cross-functional teams, including sales, marketing, and product development, to support customer needs and drive business success. Proactively escalate and communicate critical issues.
·Track and analyze freight claim rapid ship.
·Recommend and implement plans for efficiency and cost savings/revenue opportunities.
QUALIFICATIONS & REQUIREMENTS
Education and Experience
· High School Diploma or GED required.
· 2+ years of experience in customer service.
Skills, Abilities, and Knowledge
·Skilled in Microsoft Office products, including Excel, Word, Power-Point, Outlook. Knowledge of Database software; Internet software; CRM Tool, Kustomer, Five9 phone system, SharePoint, and others.
·Ability to effectively use Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
·Ability to read and comprehend simple instructions, short correspondence, and memos.
·Ability to write simple correspondence.
·Ability to effectively present information in one-on-one- and group situations to customers, sales, and other areas of the business.
·Knowledge of Microsoft Office products, Customer Portals.
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