Job Description

Job Description

Job Description

Spavia SouthPark is seeking a Spa Manager to join our team! We are an independently owned and operated affordable luxury day spa located in Charlotte, NC. Spavia SouthPark offers a tranquil retreat where guests enjoy luxurious amenities and a full menu of award-winning spa treatments. Our services include massage therapy, skin care, spray tanning, full-body waxing, mineral makeup, body wraps and scrubs, and now eyelash extensions. We are committed to providing an exceptional experience for every guest, every time—and none of it is possible without a strong, passionate, and capable team.

As Spa Manager , you will lead by example—driving performance, supporting your team, and ensuring our standards of excellence are upheld across all guest interactions. You’ll work closely with ownership to manage daily operations, support service providers and spa coordinators, and foster a culture of warmth, professionalism, and guest-centered service.

You are polished, detail-oriented, and solution-focused. You know how to motivate teams, stay calm under pressure, and create an environment where both guests and team members thrive. Most importantly, you are committed to helping others feel their best—inside and out. Visit our website to learn more

• Bonuses based on business growth in monthly visits, retail, membership, gift cards and customer satisfaction ratings.
• W2 employee
• Competitive commission / bonus payout structure / employee benefits
• Liability insurance
• Paid Vacation pay
• Free telemedicine program
• Discount on products and treatments, along with friends and family discounts

• Family culture with compassion, integrity and team approach
• Our teammates are fun and our biggest asset
• Our membership program creates relationships, connecting people and communities together in many rewarding ways
• Advancement opportunities in leadership with the fast growing spa in the world - multiple avenues for increased pay and bonus potential
• Our guests and members love us, the atmosphere and affordability allows them to return again and again 

• Team management: recruit, interview, hire and train new candidates, with assistance of owner. Manage team of 10-18 specialists: manage the team schedules, requests off, and maximizing weekly schedules.
• Sales and setting goals: set goals and drive team to reach sales quotas within retail, membership and gift cards
• Reporting: provide weekly sales, payroll reports bi-weekly and EOM numbers. Set and adjust monthly goals to reach annual business goals.
• Leadership: Motivate and train team to educate guests about treatments and products, providing an exceptional guest experience, hold contests, and provide incentives to drive annual goals.
• Cleanliness: have ownership of treatment rooms and storage areas to be clean, tidy and stocked as well as changing areas. Ensure state regulations are followed and up to date. Assist to maintain laundry.
• Community relations: Maintain relationships with local schools. Attend job fairs, recruiting opportunities and building internship programs.
• Customer Service: Manage guest communication and point of sale system ensuring guest satisfaction is the highest in the industry
• Inventory and supply management monthly
• Marketing support with email campaigns, in house and social media
• Community outreach

• Managerial experience; 3 year minimum
• Sales experience; 3 year minimum
• Successfully ran a team of 10+; 3 year minimum
• Goal driven
• Reliable, punctual, passionate and goal-driven
• Professional, and drug/alcohol free
• Time management and organization skills
• Computer proficient
• A passion for working with people
• Can-do attitude and high energy
• Must work weekends and holidays
• Laundry and housekeeping responsibilities
• A team player with a passion for the spa and guest service industry

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