Job Description

Job Description

Job Description

Position Summary : We are seeking a driven and experienced Spa Operations Manager to lead the successful launch and daily operations of our spa location. This is a pivotal role for a strategic and hands-on leader who is passionate about wellness, team-building, and creating systems that support sustainable growth.This individual will be responsible for driving sales, managing daily spa operations, and representing our brand at community events. 

Sales & Revenue Growth (Primary Focus):

• Drive monthly, quarterly, and annual revenue goals through services, retail, and memberships

• Lead, coach, and develop staff in consultative selling, upselling, rebooking, and client retention

• Create and implement sales campaigns and exclusive spa promotions

• Analyze sales trends to identify growth opportunities

• Manage and grow client memberships and loyalty programs

• Ensure a luxury client journey from consultation to service delivery

Spa Operations:

• Oversee all daily operations, including scheduling, team flow, and facility upkeep

• manage, and inspire massage therapists, estheticians, Lash technicians and front desk staff

• Maintain compliance with safety, health, and cleanliness standards

• Use spa management platforms (POS, booking, inventory) to support operational efficiency

• Oversee inventory levels and retail product sales

Community & Event Engagement:

• Represent the spa at offsite wellness events , pop-ups, and sponsored activations

• Help coordinate and execute community outreach and educational events
  
  
• Develop partnerships that align with our brand’s mission to normalize self-care
  
  
• Collaborate with marketing to promote spa events and classes

Qualifications

• Minimum 2 years of management experience in spa, wellness, or hospitality environments

• Proven ability to lead sales-focused teams and exceed revenue goals

• Strong background in client acquisition, retention, and event coordination
  
• Passion for wellness, community building, and empowering self-care

• Proficient in Microsoft Office, Google Workspace, Excel, Zoom, and spa software platforms

• Excellent communication, leadership, and organizational skills

• Comfortable with a flexible schedule , including evenings, and weekends

• Reliable transportation required for local offsite events

Compensation & Benefits

• Competitive base salary
• Performance-based bonuses + commission
• Opportunity to be part of mission-driven community wellness initiatives
• Insurance & IRA benefits after 120days 

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